Overview:

Welcome to DK Sanitaryware! We’re committed to providing you with top-quality products and excellent customer service. If for any reason you’re not satisfied with your purchase, we’re here to help with our straightforward refund and returns policy.

Refunds:

  • We offer a 7 day’s refund policy from the date of purchase. If dksanitaryware fails to meet your expectations, you may return the item for a refund.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
  • Refunds will be credited back to the original payment method used during the purchase process.
  • Please note that shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges:

  • We understand that sometimes preferences change. If you wish to exchange an item for a different size, color, or product, please contact our customer service team.
  • Exchanges are subject to availability. If the desired item is unavailable, a refund or store credit may be offered as an alternative.

Gifts:

  • If you received an item as a gift and would like to return or exchange it, please contact our customer service team for assistance.
  • Refunds for gift returns will be issued in the form of store credit.

Shipping Returns:

  • To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
  • We recommend using a trackable shipping method and retaining proof of postage.
  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Need Help?

If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact our customer service team at info@dksanitaryware.com .We’re here to assist you every step of the way!